I am not receiving all of my emails!
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If your email is bouncing back to the sender, or you are not getting all of
the email someone says they sent you, you need to go to your spam filter and
release the messages. You may access your spam filter by logging on to http://webmail.solutionstars.com.
Once a message from a particular sender is released, they will be added to
your whitelist. This prevents the spam filter form blocking future
messages from that sender. Remember that if the sender changes email
addresses, you may have to release their messages again to teach the spam filter
about the new address.
If the expected message is not in your spam filter, it may be due to an SPF ("Sender Policy Framework") failure.
Sender Policy Framework (SPF) is an anti-spam approach in which the Internet domain of an e-mail sender can be authenticated for that sender, thereby discouraging spam mailers, who routinely disguise the origin of their e-mail, a practice known as e-mail spoofing. SPF and other anti-spoofing initiatives, such as Domain Keys, work by making it easier for a mail server to determine when a message came from a domain other than the one claimed.
Here's how it works:
The SPF specification defines a policy framework, an authentication scheme, and a machine-readable language. Each participating domain declares attributes that uniquely describe their mail, including authorized senders. This description is represented in an SPF record, which is published in DNS (domain name system) records. An SPF client program performs a query searching for the correct SPF record, in order to determine whether a message comes from an authorized source. There are seven possible query results, including pass, which means that the message meets the domain's definition for legitimate messages; fail, which means that a message does not meet that requirement; and further stipulations for mail that doesn't fit either category, such as messages from domains that do not publish SPF data.
SPF and other authentication-based measures are designed to redress a vulnerability in Simple Mail Transfer Protocol (SMTP), the main protocol used in sending e-mail, which does not include an authentication mechanism.
As this is a configuration problem with the sender, they will need to contact their ISP to resolve the issue.
If the sender did not receive a bounce message indicating a sender policy framework failure, please contact Solution Stars support. Please note that we cannot assist with this problem without a copy of the bounce message the sender received from our servers. If the sender has no bounce message, then the message did not arrive at our servers. In this case, the sender should contact their mail provider for assistance with mail routing. Solution Stars cannot assist with outside ISP delivery problems.
